FREQUENTLY ASKED QUESTIONS-FAQ
Q. What is defined as a Custom Stole?
A. A custom stole is any Stole which includes lettering, colors, symbols and/or not normally shown in our regular product offering.
- A stole/(s) with "Class of 2019" on one side, and "My School" on the other side
- A stole/(s) with Greek letters on one side, and your name on the other side
- A stole/(s) with a particular colored background, and several multicolored stripes, and/or symbols.
We strongly encourage you to contact us prior to placing your custom order for clarification. All custom orders must be submitted with our custom sketch form, signed, and completed in full. Click here to download the sketch form (Adobe Acrobat Reader software required).
Q. How many letters can I place on each side of the stole?
A. The maximum number of letters that cab be place horizontally is seven (7) letters, and seven vertically.
Q. What do the various colors of the stoles signify?
A. Click here to see a table indicating the meaning of commonly used stole colors.
Q. What are the various symbol meanings associated with?
A. Click here to view a table listing the meaning of various symbols used on our stoles. Please call us if you have other symbols you wished to have placed on your stole(s).
Q. What is the minimum order for custom stoles?
A. There is a minimum order of EIGHT (8) for custom stole orders. The design of these five must be the same. Lettering, stripes, symbols may be different on each stole.
Q. Is there a custom charge if I want to use special lettering for the extra long stoles?
A. There is NO custom charge for selecting your choice of lettering, symbols or colors for the extra long stoles. The price remains at $27.95 per stole.
Q. What is the charge for shipping?
A. Shipping charges are based on the total price of your order, as follows:
|$20.95 to $60.00||Add $5.00|
|$61.00 to $150.00||Add $9.00|
|$151.00 to $250.00||Add $14.00|
|$251.00 to $500.00||Add $16.00|
|$501.00 to 751.00||Add $19.00|
|$751.00 to $1000.00||Add $20.00|
Q. I want to order several different types of stoles for my group. Does the volume discount price apply to stoles of the same kind only?
A. No, volume discount prices are applied to the total number of stoles ordered, thus mixing and matching stoles is allowed to receive discount pricing.
Q. What payment options are available?
A. We have several payment options available: Personal check, money order, cashier's check, purchase orders (Educational Institutions Only), VISA, Master Card, AMEX and Discover Card.
Q. I would like to order at least 55 Stoles with a possibility of more. What is the shipping charge?
A. Shipping for 55 or more stoles is FREE of charge.
Q. I ordered 50 stoles and received them, but a few days later I decided to order 10 more. What is the price?
A. Orders placed within thirty (30) days of each other are combined so you pay a lower price per stole.
Q. What is the last date I can order stoles for my graduation?
A. Generally, we do not have deadline dates for ordering graduation stoles. However, please be aware that as graduation day approaches we are also receiving orders from other students as well, particularly in May-June. We maintain enough inventory to process orders as they are received. Please allow 4-5 weeks to receive custom orders, while we ask you to allow 3-5 business days for standard items. With the heightened security regulations imposed by the Department of Homeland Security regarding imported products, as a Rule of Thumb, we generally advise you NOT to wait until the last minute.
Q. What is your Returns and Exchange Policy?
A. Because each product we sell is handmade, each is unique and there may be minor variations from what is pictured. We will promptly replace any product which has a manufacturer's defect. All claims must be made within fifteen (15) days of the order ship date. Refunds for items returned within 15 days of the shipment date will be credited to your credit card account. Refunds for items returned more than 15 days after the shipment date will not be accepted. Midwest Global Group, Inc. will not refund or exchange any customized or special order item(s). The returned item(s) must be in good condition (i.e. unwashed, undamaged, unscratched) to receive a refund or exchange. No returns are accepted without a return authorization number.
Shipping and handling fees are not refundable unless Midwest Global Group, Inc. was responsible for shipping the wrong item.
Q. Do you offer wholesale pricing?
A. Our products are offered at standard retail pricing only. We do not offer wholesale pricing.
If you have questions about any other topics and/or products, please email or phone us at 1-800-64-KENTE. We will try to answer your inquiry immediately